Legal
Policies and legal information
Krystal Rx is a UK private prescription delivery service for SW1–SW20. We dispense against a prescription you already hold. We do not prescribe.
Who we are
- Trading name
- Krystal Rx
- Legal entity
- To be published before go-live
- Companies House number
- To be published before go-live
- Registered office
- To be published before go-live
- VAT number
- Published if VAT-registered
- ICO registration
- To be published before go-live
Company and ICO registration numbers will be published here before the service goes live. Pharmacy premises details are on Our pharmacy.
Policies on this site
These pages cover the documents UK distance-selling pharmacies are expected to publish: consumer contract information, UK GDPR, PECR cookies, GPhC complaints, and clinical transparency.
Privacy notice
How we use your personal and health data under UK GDPR.
Terms of service
The contract for quotes, payment, dispensing, and delivery.
Cookie policy
Which cookies we set and how to change your preferences.
Complaints
How to raise a concern and escalate it to the GPhC.
Cancellations, returns & refunds
Cooling-off rights and why medicines usually cannot be returned.
Delivery
SW London coverage, packaging, and what happens if you are out.
Clinical disclaimer
We dispense against your existing prescription. We do not prescribe.
Safeguarding
Adults at risk, age limits, and how we escalate concerns.
Accessibility
Our commitment under the Equality Act 2010.
Acceptable use
Rules for using the website, accounts, and uploads.
Registrations & insurance
GPhC, ICO, company details, and what we display on the site.